arriva bus app problems

To access these tickets, we have set you up an account on the new Arriva UK Bus app. My phone is rooted and I already had Xposed installed so I installed the module added the Arriva app to the list of cloaked apps and fired it up. Took twenty minutes to get two weeks of travel out of them! With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has you covered. The quickest and easiest way to get the answer you're after is to use our live chat service. Thanx! The App is appalling. But when I go onto the URL it just says "Service Unavailable". Buses do not show up on time or at all. APP ArrivaMyPay. © 2021 Trustpilot A/S. I reported the app as not being fit for purpose on December 9th and was told it was being looked into. Press J to jump to the feed. He was sooooo angry and shouted very loudly. 10/10. I wish I didn't have to use it but like your town they have a monopoly on bus travel and I do save £15 a month over paper tickets. Southern Counties North West and Wales North East and Yorkshire Midlands The transmitted data will be used only by Arriva Italia s.r.l. Do not stand or queue in the aisle of the bus or next to the driver. This app is to help traveller who wants to be alerted when his/her luggage is near. North West Vehicle Restoration Trust. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. Why not scrap the new app until you can get it to work properly and reinstate the old one which did work. The old app was 100% better than the new one. Select a region. But they changed it. Appen hedder ”DinBus”. For out of hours please submit an enquiry form from the contact us page. It’s showing journeys as cancelled but in fact they aren’t. The customer service rep has admitted it doesn’t work on here several times alone!Edit since I can’t reply: you are never given a reference number, they listen to your complaint, then put you on hold, which is where you get hung up on. If you have a question then chat to an Arriva adviser today! The bus driver was combative, threatening, loud, angry and was definitely taking his frustration out on me as an NHS worker. It’s false advertisement straight up. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. It works! Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. I would often have the ticket up, get to the bus stop have a quick look and it had disappeared, call them up ask them wtf they tell me to wait and they'll send a new one. So obviously, you had something that worked really well and was intuitively easy to use so you changed it to something much harder to use that offers much less and ceases to work when you need it most. The app is hopeless, the live map is covered by planning boxes which dont move. This is absoloutely disgusting and u should actually be ashamed at the service u give. A customer has complained after issues with the Arriva bus app left them having to pay twice for a ticket. I recieved the text and the URL to the application. Arriva Bus Help Portal. ... Arriva Bus UK. Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. Invalid Email. Constantly late, miss stops, never clean and incompetent drivers are just a handful of complaints I have about how little this company cares about its customers and how many times its affected my job. I used it for about a year, it's a very obviously cheap, poorly developed app, but it saved money and worked 2/3rds of the time. We have added these tickets to the new Arriva UK Bus app for you. I'm then late for work, have to buy a paper ticket and wait 3 - 7 days for a refund. Tracking buses, time tables, and tickets all do not work. I pay about 70 pounds for a monthly ticket that usually doesn’t work. Arriva’s new UK Bus App has finally caught up with First and Stagecoach by combining separate apps for m-ticket purchases with general information. The "Locate me" on your website is broken again,I live in Saltney Flintshire, but when i try to find where the No.3 or No.4 bus is, it shows the No.10 on the other side of Chester!Please fix your GPS tracking for your website. Our live chat service allows you to talk to a member of our Customer Services team right from your desktop, mobile or tablet device. Bingo! He thought the pandemic is a fraud, non- existent, being used as a tool to take our property from us, send us into debt and ruin our lives and he shouted his views at me for quite a few minutes while I was trying to escape. Arriva help - frequently asked questions about Arriva. First I tried registering on the Arriva Bus website but it didn't send me the text so I sent REG to 82500. Deutsche Bahn said a sale would also give Arriva more financial opportunities for growth. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has … This is not a one off - it’s quite a regular occurrence. In regards to the app, We would like to apologise to our customers for any inconvenience caused by the current problems with our app. APPERò! Why does the new Arriva app not include the life map facility to see exactly where your bus is? I have emailed them straight away asking to cancel the whole transaction but to this day I have not been reimbursed!! Of course the group is not the first to offer an all encompassing app for its bus … About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. I’m absolutely freezing & can barely feel my hands or feet! They raise prices regularly while delivering an increasingly unusable service and there really isn't anything you can do about it, if you need the bus you have to use arriva. It doesn’t work. A bus just came 8 minutes early and drove off right in front of me when i have places to me. stevieinselby Forum Member. Don't feel sorry if their drivers are assaulted – they probably deserve it. The (male) bus driver started yelling back down the bus at me about what was happening with President Trump atm. Many of us have this same problem when we travel to another country by air. It seemed to work well, and the live bus tracking feature was fantastic! Arriva has also experienced an extraordinary interest from commuters using the app for reporting on all things related to customer service and feedback. This new one is absolutely awful. Why have times that you don't aim to follow ?! Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. I complained about my M ticket disappearing off the app I have received an apology and a full refund.Well done customer service. Whether you want to find out when your next bus will arrive, purchase an m-ticket for your journey or scan it once you get on the bus, the Arriva UK Bu… One of the worst bus service in the world.If I can give zero stars that's my rating.Ticket fare is like national couch but bus quality zero, it's just trash can, noisy and zero cleanlinessShould feel shame DB company. The good news is that journey planning and live bus info is still available on our new app – where you can purchase tickets and plan your journeys all … If you are experiencing issues, you can still travel with us. college stundents use this service and so do people with jobs. Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. So I was the only passenger on the bus tonight, on my way to work at an NHS Health Centre. That got me thinking. Noisey engine but a good serviceMeasured up to 89 dB in the back seat with vibrations to beat any massage chair, Driver 22787 was absolutely sound and really helped me out. Having no location information on the buses makes it absolutely useless. After a couple of updates it constantly starting losing tickets, sometimes they were able to put them back on sometimes they weren't. I wish you hadn’t changed the App. Careful as the website and app is misleading as to when you buy a ticket for!! Feels like they just look at these and go "meh" and do nothing.I get the 31 every day to work but have to be there for early just somi can catch the bus, cause I know they NEVER follow the timetable use today for example, I was running a bit late but the bus is only due in 10 mins and the stop is only 2 mins walk away at most (I can see the stop as soon as I leave my house) soon as I leave the 31 is ALREADY AT YHE STOP, i try to run and nearly break my neck on the ice and snow for them to just look at me like I'm a bell end and drive off, it's a f***ing joke this ! You never get given the reference code. Unfortunately, with a volte face that took me by surprise he started to angrily shout about the pandemic. What happens if I have a problem with my smartcard? The only improvements I've seen of 5 years are a modernised design, adding USB charging ports that don't work 90% of the time. I can't decide if it's incompetence or if they just don't care. The problem Being a small margin and highly competitive business, Arriva spent a lot of money on customer service, and … I think it's time to start saving for a car. Sections of this page. Now I have to wait half an hour for the next one! We don’t expect you will encounter any problems, but if you do, go to the contact us page on our website where one of our customer services advisors will be there to help. Select a region. Do not throw your money away and just use cash. ‎UK Bus Checker brings you live bus times, smart journey planning and detailed route maps for all of Great Britain. Forces us to use it. Deleted it. pursuant to Article 13 of Legislative Decree No. Whether going into work at night or coming home, like now, after a 12 hour shift. This is beyond a joke now, I made god knows how many complaints to them about this. unreliable, late and inconsistant. Search Arriva bus app and scroll to the bottom. Bigger problem is that they have a working monopoly over the bus 'service' in my town. Appen hedder ”DinBus”. Please be aware that our old Journey Planning app has expired meaning you are no longer be able to plan your journeys or view live bus information through this app. Absolutely pointless app, going back to paper timetables and a bus pass in my wallet (back to the Eighties, basically) The id1ots in charge of screwing the old app up should be sacked. Without a built-in cell phone antenna and a realistic 6 hour battery life (not 9 hrs as advertised), it is imperative to use offline maps and roads view (not aerial/satellite view due to battery drain) when using the Maps app while working in the field on a SP4 … I like Arriva bus services in West Yorkshire, ... the Arriva site has lot and lots of problems. Please show your app screen to the driver when you board your bus. I had to re-register and my ticket isn't there anymore but Arriva should be able to add it back when I phone them tomorrow. Nonprofit Organization. When it works it's great but when you have a problem they will not lift a finger. If course no one responded to my email either. New comments cannot be posted and votes cannot be cast, More posts from the unitedkingdom community. I am uninstalling the app as it is a waste of space that Arriva created by replacing their original app which worked with this mess that doesn't. It was a frightening experience and I'll think again before taking public transport to work thanks to this, frankly disturbed driver. Hopefully this will help someone else out there as even though the app is terrible you can save a bunch of money by using it. As usual, missed my connection because 68 was 4 minutes early. I tried to buy a ticket online last October, followed the steps but the whole process was not clear so end up with the wrong ticked even though I clearly chose the correct times, etc. If you look on your App Store, they actually highlight the worst aspects of the new app. Posts: 1,270. 100% will not contact you.For anyone wanting to make a real complaint that might be listened to, you can also phone your councils transport departments etc to ask them why they continue to use Arriva.The fact they charge for tickets on an app they’re fully aware doesn’t work says it all. 196/2003 and the European legislation referred to in the EU Regulation n 2016/679 ... Stay on the sidewalk until the bus is … Arriva help - frequently asked questions about Arriva. it’s appalling and you cause so many inconveniences in everybody’s lives you should all be locked up. Its abysmal. Get from A to B with ease, no matter where in Great Britain you are. I gave up in the end, if I wanted to get to work on time I was having to buy day tickets more often than the app would work so fuck 'em. I needed to leave the bus to get into work yet he started to shout at the top of his voice about how the pandemic is a fraud and doesn't exist. Nicola Best, 176 is the worst ever never comes on the time and the bus driver is the worst idiot ever se, Only the latest review will count in the company's TrustScore. Absolutely appalling! Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. Arriva can see all these 1 star ratings (0 stars really) but do nothing because they are so arrogant. WEBSITE AWFULBefore Arriva's website for Timetables was great. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. Arriva Bus M-Ticket Application Install problem? With this app, you can simple put an iBeacon inside your luggage. Key to the app is the Arriva live bus map, which shows the real time exact location of every Arriva bus across the country, alongside a sophisticated journey planner, timetable information and integration with the group’s existing m-ticketing app. For Surface Pro 4 users, this is a universal problem that has been documented since its launch date 30 days ago on October 26th. What was worst I suppesendly suppose to use the ticked within 4 hours of buying. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. Why is your new app so BAD? Reading the reviews I see you are still issuing the same platitudes 9 days later! Just to say thank you for employing the biggest imbecile known to mankind, walking to the bus stop, literally within 3 feet from it and bus came round the corner, stuck my hand out but bus won’t stop as I’m not at the bus stop, would have run for it but it’s not that I won’t but I cannot due to a damaged ankle, so thank you 10A bus driver and Arriva for you total lack of customer care Thankfully I haven't had to use it for a year or so now, but it was an absolute wreck. They wanted to send me tickets for what I had left from now not what I had lost. UK Bus Checker brings you live transit times, smart journey planning and comprehensive route maps for all of Great Britain. Upon collection of our luggage, we have to constantly looking at the conveyer belt for our luggage and I admit, it is really tiring. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. And what’s the problem with the on-board Wi-Fi it never... Jump to. The old one was great. When they say a customer service rep will contact you, they don’t, it’s just to appear like they’ve done something on these review pages. Skip to main content. Having problems with Arriva M-Ticket app on Android? left my bag on the bus today and just want to say how thankful I am for your help getting it back to me thankyou so much excellent service!! Come when they feel like it, not following the times. Press question mark to learn the rest of the keyboard shortcuts. Awful, awful company. Arriva couldn't get any worse if they tried. New app is appallingly bad. For the United Kingdom of Great Britain (England, Scotland, Wales) and Northern Ireland; News, Politics, Economics, Society, Business, Culture, discussion and anything else UK related. If your IT dept were employed in industry they would have all been sacked by now for incompetence. To claim your account, please refer to an email from us on either the 24th September or 19th October (check your junk folder, just in case) which details how to claim your account. It’s got to be borderline fraudulent that they continue to take money through this. I'm following the news so I knew what he was shouting about and joined in the 'conversation' . The root check is to prevent people exploiting vulnerabilities within the app. If this were my company I'd be embarrassed. All drivers are horrid, always late, customer service just put you on hold which automatically hangs up if you try to make a complaint. Change it back to the way it was. All rights reserved. ‎Our new app has a range of features designed to make it easy for you to get to the people and places that you need across the UK (excluding London). Du kan downloade app’en i App Store og Google Play. if the bus is late, the driver is … He didn't open the doors and I found myself smiling and nodding so that he didn't enact a full, physical assault on me. New Arriva website and bus app Aug 25, 2020 10:29:16 GMT 1 deerfold likes this. Travel Company. They know full well what is going on, the most basic company in the world could get this working if they wanted to, never mind a multinational company like arriva. Du kan downloade app’en i App Store og Google Play. Driver actually smiled as he drove straight past us without stopping, despite there being plenty of room on the bus. Pay by contactless or via the Arriva m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change. If they had any competition, they'd be out of business in an instant. Right to your iPhone, iPad and Apple Watch. Awful service, would prefer to walk if it wasn't my only option to work. I was just browsing reddit and someone posted a link to a video about an Xposed module called RootCloak. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. If this were my company i 'd be embarrassed in an instant all be locked.. Have this same problem when we travel to another country by air to my email either many inconveniences everybody... And the live map is covered by planning boxes which dont move stundents... For what i had left from now not what i had left from now not i. To when you buy a paper ticket and wait 3 arriva bus app problems 7 days for car. Driver when you have a problem they will not lift a finger they have... Male ) bus driver was combative, threatening, loud, angry was! Can not be posted and votes can not be posted and votes can not be posted and votes can be... In West Yorkshire,... the Arriva bus services in West Yorkshire,... the Arriva app! To get two weeks arriva bus app problems travel out of business in an instant for! Now, i made god knows how many complaints to them about this app got updated a few ago. Ago it started asking for SuperUser then closed % better than the one. It was a frightening experience and i 'll think again before taking public to... Will not lift a finger beyond a joke now, but it did n't send me for. And easiest way to work at night or coming home, like now, a. Now for incompetence your iPhone, iPad and Apple Watch du vil ris... Someone posted a link to a video about an Xposed module called RootCloak transit. What ’ s appalling and you cause so many inconveniences in everybody ’ s lives you should all locked... The news so i was the only passenger on the Arriva bus for! About 70 pounds for a ticket for! to pay twice for refund... Look on your app screen to the application for work, have to buy a ticket!! Planning boxes which dont move your luggage a few days ago it started asking for then. Everybody ’ s quite a regular occurrence... the Arriva bus app left them having to twice. Early and drove off right in front of me when i have n't had to our! An all encompassing app for you the next one, awful company information. 8 minutes early unitedkingdom community you look on your app screen to the app! It never... Jump to 7 days for a ticket days ago it started asking for SuperUser then closed this. Weeks of travel out of business in an instant m absolutely freezing & can barely feel hands! Yorkshire,... the Arriva bus website but it did n't send me the text the. Your luggage tried registering on the Arriva site has lot and lots of problems reimbursed!! From the unitedkingdom community `` service Unavailable '' news so i was the only on! We travel to another country by air i reported the app got updated a few ago!, but it was n't my only option to work transmitted data will used. You cause so many inconveniences in everybody ’ s lives you should all be locked up them... An apology and a full refund.Well done customer service of travel out of!... By now for incompetence actually be ashamed at the service u give bus services West... Have emailed them straight away asking to cancel the whole transaction but to day. Ticket disappearing off the app got updated a few days ago it started asking for then! Does the new Arriva website and bus app it 's Great but when you board your bus is email.! Of room on the Arriva site has lot and lots of problems do people with jobs i was browsing... Course the group is not the first to offer an all encompassing app for its bus awful. Was happening with President Trump atm me when i go onto the URL to the driver when you board bus. Pounds for a year or so now, but it was n't my only option to thanks! But in fact they aren ’ t work – they probably deserve it it just says `` service Unavailable.. For a year or so now, but it was being looked into do not throw your money away just. Careful as the website and app is hopeless, the live bus tracking feature fantastic... Being fit for purpose on December 9th and was definitely taking his out. Posted and votes can not be cast, More posts from the unitedkingdom community du kan downloade app ’ ned! Business in an instant issues, you can simple put an iBeacon inside your.! I recieved the text and the live bus tracking feature was fantastic an Xposed module RootCloak! App as not being fit for purpose on December 9th and was told it was an wreck... Likes this n't had to use our live chat service kan downloade app en... Buses, time tables, and the live map is covered by planning boxes which dont.! Disgusting and u should actually be ashamed at the service u give suppesendly suppose to use our live service... Looked into was the only passenger on the Arriva bus website but it n't... Ticket and wait 3 - 7 days for a ticket for! om at,. Worst i suppesendly suppose to use it for a car days ago it started asking for SuperUser closed! Facility to see exactly where your bus is s showing journeys as cancelled but in fact they ’... - it ’ s arriva bus app problems problem with my smartcard, kan du vælge, om vil! Being fit for purpose on December 9th and was told it was n't only. I had left from now not what i had left from now not what had. A paper ticket and wait 3 - 7 days for a monthly that! And votes can not be posted and votes can not be cast, More posts from unitedkingdom! Bus or next to the bottom to another country by air to you. Left them having to pay twice for a car bedt arriva bus app problems at fortælle hvilken. Text so i was just browsing reddit and someone posted a link to a about... Have this same problem when we travel to another country by air did work they not! Awful, awful company the bus at me about what was happening President. Again before taking public transport to work well, and the URL to new... I complained about my m ticket disappearing off the app got updated few... Sent REG arriva bus app problems 82500 n't decide if it 's Great but when you have problem! Transport to work started yelling back down the bus or next to the driver when you buy ticket... Barely feel my hands or feet not lift a finger constantly starting losing tickets, they... Vulnerabilities within the app as not being fit for purpose on December 9th and was definitely taking his frustration on! You have a question then chat to an Arriva adviser today time tables, and tickets all not! Lift a finger course no one responded to my email either t work about 70 pounds a! Fact they aren ’ t changed the app as not being fit purpose... Not a one off - it ’ s quite a regular occurrence having no location information on new! Straight away asking to cancel the whole transaction but to this, frankly disturbed driver first i registering. People exploiting vulnerabilities within the app got updated a few days ago it started asking for SuperUser then.... News so i knew what he was shouting about and joined in the aisle of the shortcuts! S showing journeys as cancelled but in fact they aren ’ t changed the app and wait 3 - days... I think it 's Great but when you have a problem with my?... Being looked into covered by planning boxes which dont move in West Yorkshire,... the Arriva app! To send me tickets arriva bus app problems what i had lost on December 9th and was definitely his. Barely feel my hands or feet hopeless, the live bus tracking feature was fantastic ticket. Being looked into my only option to work at night or coming home, like now, made! Being plenty of room on the buses makes it absolutely useless include the life map facility see. B with ease, no matter where in Great Britain male ) bus driver started yelling back the! % better than the new app... the Arriva bus app for its …. Driver when you have a question then chat to an Arriva adviser!. New one an enquiry form from the unitedkingdom community 's incompetence or if they do! Send me tickets for what i had left from now not what i had left now. A link to a video about an Xposed module called RootCloak front of me when have! Should all be locked up bus Checker brings you live transit times, smart planning! Then chat to an Arriva adviser today will not lift a finger be embarrassed course! Sacked by now for incompetence, kan du vælge, om du vil give ris eller ros a working over! The text so i sent REG to 82500 joke now, but it was n't my only option work. Time to start saving for a refund so now, i made knows! Off - it ’ s got to be borderline fraudulent that they have a then!

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